The Winter ’21 release
delivers innovations across the Salesforce Customer 360 platform to help connect you to your
customers, from anywhere.
How to Use the Release Notes
Our release notes offer brief, high-level descriptions of enhancements and new features. We include setup information, tips to help you get started, and best practices to ensure your continued success.
Get Ready for the Release
Reading the release notes is a great step in preparing for the release. These other resources help get you, your org, and your users ready for what’s coming your way. We add resources throughout the release when they become available, so check back often.
How and When Do Features Become Available?
Some features in Winter ’21 affect all users immediately after the release goes live. Consider communicating these changes to your users beforehand so that they’re prepared. Other features require direct action by an administrator before users can benefit from the new functionality.
We made some changes to our supported browsers documentation, making it easier to find what you need. Supported browsers for Salesforce vary depending on whether you use Salesforce Classic or Lightning Experience.
Salesforce Overall: Multi-Factor Authentication, Einstein Search Personalization, and Salesforce Anywhere (Beta)
Use the Multi-Factor Authentication (MFA) Assistant to help roll MFA out to your users. Get personalized search results based on your activity, location, and other factors, with Einstein Search. Experience the future of CRM with Salesforce Anywhere’s real-time alerts, chat, and Lightning Flow invocable actions (Beta). Also, read through our Customer 360 guides and solution kits to help solve complex business cases, add custom themes to in-app guidance, display specific survey pages to participants based on data, and more.
Prepare your business, employees, and facilities. Respond to major events, such as the current COVID-19 crisis, with the apps and services in Work.com.
Service: Service Cloud Voice Streamlined Setup, Omni-Channel Supervisor for Calls, Einstein Bots Templates, and More
Get started with Service Cloud Voice using a streamlined setup, support for Sales Cloud, the Voice API Toolkit (generally available), and more. Let Omni-Channel supervisors view calls as they happen to improve training and onboarding. Build your Einstein Bot faster with a new guided template and strengthen intent models with Input Recommender (beta). Field Service Time Sheets let you track your employees’ hours right inside your field service solution. Accelerate your customer service configuration with easy setup and built-in best practices. Learn about these and other new Service Cloud features.
Industries: Document Management, Forecasting, Public Service Optimization, and Much More
Our industry-specific solutions work even harder in Winter ’21 to bring you closer to your customers. Health Cloud brings you streamlined document management for patient intake, along with new inventory management and sales forecasting capabilities. Financial Services Cloud unveils a new community portal template, compliant data sharing, and improved record rollups. Consumer Goods Cloud helps you plan store visits and keep shelves stocked, and Manufacturing Cloud gives you finer control over rebates and account forecasts. Our new data processing engine works behind the scenes to help you leverage your Salesforce data for bigger business impact. On top of all that, meet the newest addition to our lineup of industry-specific solutions: Public Sector Foundation, with advanced support for government service providers and users!
Communities: Experience Cloud, New Audience Criteria, Enhanced Build Your Own (LWC) Template, and Better Guest User Security
Our elves have been hard at work this release delivering new features and enhancements. We’re revamping our image and introducing our new name: Experience Cloud. Take advantage of more granular audience criteria that let you vary record detail pages based on record fields. The latest Build Your Own (LWC) template is packed with changes, including support for an upgraded version of Lightning Locker, custom URL paths, and SEO. And your data is more secure than ever with the enforcement of several guest user security settings that were introduced in previous releases.
Mobile: Productivity Features and More Convenient Navigation
Get more done in the Salesforce mobile app with launchpad, activity timeline, and other productivity boosters. Notifications features give you even more control over your custom notifications. Mobile Publisher for Communities now supports Marketing Cloud push notifications (Pilot). Experience the future of CRM with Salesforce Anywhere’s real-time alerts, chat, and suggested actions (Beta).
Development: Create Your Own Salesforce App
Whether you’re using Lightning components, Visualforce, Apex, or our APIs with your favorite programming language, these enhancements help you develop amazing applications, integrations, and packages for resale to other organizations.
Pardot: Email in Lightning, Einstein Enhancements, and More Customizations
Create, send, and manage your email templates and email content with an enhanced email experience. Connect to Salesforce CMS to host and reuse images for email marketing, and get rollup metrics on the email records you use most. You can also resync prospects faster after import errors are resolved and customize your Einstein Attribution success milestone.
Spotlight on Content
We added information about our latest content enhancements, including new solution kits, new videos, and a new home for Identity content. Legal documentation has been moved to its own section.