Manually Log Emails from the Outlook Integration When Einstein Activity Capture Is On
If your Einstein Activity Capture configuration has emails disabled,
reps can now log emails manually from the Outlook integration. Previously, if emails were
disabled in the configuration, users weren’t shown an option to log emails.
Where: This change applies to Lightning Experience in Essentials, Professional, Enterprise, Performance, and Unlimited editions.
Who: This change applies to users who have Einstein Activity Capture, but don’t use Salesforce Inbox. When Einstein Activity Capture is enabled, users who are part of an Einstein Activity Capture configuration that doesn’t include email capture see an option to log an email.
If a user is part of an Einstein Activity Capture configuration that has emails enabled, their emails are captured and logged to Salesforce automatically. These users see the sharing options available for their Einstein Activity Capture configuration.
