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The Salesforce Release Notes are moving! Check them out on Salesforce Help! This website will not be accessible after July 2021. Learn more.

Search Winter ’21...

Salesforce Release Notes

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Salesforce Release Notes

Summer ’21
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Salesforce Release Notes

Summer ’21
Spring ’21
Winter ’21
Summer ’20
Spring ’20
Winter ’20
Summer ’19
Spring ’19
Winter ’19
Summer ’18
Spring ’18
Winter ’18
Summer ’17
Spring ’17
Winter ’17
Summer ’16
Spring ’16
Winter ’16
Summer ’15
Spring ’15
Winter ’15
Summer ’14
Spring ’14

Salesforce Release Notes

Summer ’21
Spring ’21
Winter ’21
Summer ’20
Spring ’20
Winter ’20
Summer ’19
Spring ’19
Winter ’19
Summer ’18
Spring ’18
Winter ’18
Summer ’17
Spring ’17
Winter ’17
Summer ’16
Spring ’16
Winter ’16
Summer ’15
Spring ’15
Winter ’15
Summer ’14
Spring ’14

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Home > Salesforce Winter ’21 Release Notes > Sales > Integration with Microsoft® >

Lightning Sync for Microsoft® Exchange: Availability Changes and Required Setup Adjustments

Lightning Sync isn't available for new Salesforce customers. Current customers on Microsoft Office 365® must review their settings and prepare for Basic Authentication retirement, scheduled for the second half of 2021.

Lightning Sync Not Available for New Salesforce Customers
If you're exploring contact and event sync for the first time, we recommend Einstein Activity Capture. Einstein Activity Capture offers sync plus even more productivity-boosting features. Keep reading to learn more about the change in Lightning Sync availability and the latest feature enhancements available for Einstein Activity Capture. Current customers can continue using Lightning Sync.
Required Setting Changes for Some Microsoft Office 365 Customers
Microsoft® has moved the Basic Authentication retirement for Microsoft Office 365® and Exchange Online to the second half of 2021. If you're an Office 365 customer using a service account as your connection method, contacts and events stop syncing at that time. To avoid a sync interruption, work with your Microsoft admin or IT professional to update your Lightning Sync connection method. Or consider moving to Einstein Activity Capture.

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