Improve Your Community’s Search Quality with Search Dashboards
We’ve all done it: We go to a customer community, look for a
specific topic, can’t find it, and have to log a case with support to answer our question. So
frustrating. You now have the power to make your customers bypass this exercise in frustration
by improving your community’s search quality. With Search Dashboards, you can set up specific
metrics based on searches done in a community. You can even filter results by the type of
user: Was the person doing the search a logged-in member or a guest user just prowling the
community? Or filter by how often members used autocomplete to search for
terms.
Add articles that are missing for most searched-for terms. Assign topics to articles based on most searched-for terms. Curate your content in a way that helps your community members. The world is your search oyster.
Tip
The Winter ’17 version of the Salesforce Communities Management package is available on the AppExchange shortly after the release.
Note
Search dashboards are only available for Lightning component-based communities, not communities built using Salesforce Tabs + Visualforce.