Note: This release is in preview. Features described here don’t become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions only on the basis of generally available products and features.

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Sales

Pipeline Inspection gives sales teams a single pipeline view and helps them focus on the most important deals. Create and manage forecast types to get more options and an improved experience. Get more refined email engagement data and improved email templates. Help sales reps adopt and adhere to company policies and COVID-19 safety protocols using flows in Salesforce Maps. Salesforce Meetings gives reps more insights to help keep deals moving. Einstein Conversation Insights is available for service agents.