Salesforce Spring ’21 Release Notes

Did you know most new features are included with your initial purchase? Explore the latest innovations in the release to maximize your ROI from Salesforce.

How to Use the Release Notes
Our release notes offer brief, high-level descriptions of enhancements and new features. We include setup information, tips to help you get started, and best practices to ensure your continued success.
Get Ready for the Release
Reading the release notes is a great step in preparing for the release. These other resources help get you, your org, and your users ready for what’s coming your way. We add resources throughout the release when they become available, so check back often.
How and When Do Features Become Available?
Some features in Spring ’21 affect all users immediately after the release goes live. Consider communicating these changes to your users beforehand so that they’re prepared. Other features require direct action by an administrator before users can benefit from the new functionality.
Supported Browsers
We made some changes to our supported browsers documentation that make it easier to find what you need. Supported browsers for Salesforce vary depending on whether you use Salesforce Classic or Lightning Experience.
Salesforce Overall
Language throughout our product was updated to reflect inclusivity. Salesforce Release Notes moved to Salesforce Help for a more unified user experience. Recently Viewed lists have customizable actions. You can add images to your in-app guidance, and snooze guidance so you can see it later. Use new survey actions in a flow and target specific survey participants with invitation rules. Use the new Lightning Scheduler trial org to get a head start on your implementation, and set default time zones for appointment slots. Search using everyday words with natural language search for Government Cloud and the Salesforce mobile app.
Work.com
Prepare your business, employees, and facilities. Respond to major events, such as the current COVID-19 crisis, with the apps and services in Work.com.
Service
Get excited for a smarter Service Cloud. Dive into your Einstein Article Recommendation model in a new scorecard, and deliver data from standard and custom objects in Einstein Bots. Field Service streamlines the scheduling experience with point-to-point predictive routing, appointment matching for shifts, and alerts when your mobile worker arrives. With setup enhancements and new productivity tools in Service Setup Assistant, Service Cloud Voice, and Knowledge, you get more time to focus on your customers.
Sales
Salesforce Meetings helps sales teams prepare for meetings and engage attendees. High Velocity Sales users can use Call Coaching with video calls, track the opportunities and revenue that result from sales cadences, and retire sales cadences without losing the data. Adjust forecasts on the go with the Salesforce mobile app. Track when emails are temporarily undeliverable, and test and share email templates.
Revenue
Salesforce CPQ improvements include smoother amendment and renewal service upgrades, background contract amendments, and a change ensuring correct price rule configuration. With Salesforce Billing, configure how invoice lines are created when you use a bill through date override, and map financial information to customer accounting and enterprise resource planning (ERP) systems. You can also highlight the long-term value of a lifecycle-managed asset. Standalone order activation and product creation logic are improved. And Advanced Approvals users can manage their approvals without logging in to Salesforce.
Industries
An unprecedented wave of new vertical solutions awaits you. Loyalty management helps you run personalized customer recognition, reward, and retention programs. Batch management lets you process and track millions of records. With decision tables, you can define multiple business rules to evaluate products and calculate discounts. Our new data processing engine extracts and transforms data from your org and creates records with the transformed data. It’s easier to manage sales agreements and account forecasts in Manufacturing Cloud, and Rebate Management supports volume-, revenue-, and growth-based rebate programs. Meanwhile, Health Cloud brings you an expanded provider data model and new FHIR-aligned support for electronic health records, and Financial Services Cloud helps you track branch performance and capture life events and business milestones on the go. Consumer Goods Cloud makes store visits and deliveries smarter, while Public Sector Solutions adds calendar support and makes application approval more transparent. Emergency Response Management adds updated flows to improve your emergency response experience.
Analytics
Fast-track important business decisions with an improved Lightning Experience report builder, save time building and managing dashboards with reusable components, and find insights in a flash with a redesigned Einstein Discovery interface.
Salesforce Einstein
Einstein Recommendation Builder is Generally Available and checks your data as you build. Einstein Article Recommendations has a scorecard to help you make the most out of your data and improve your recommendations. Navigate insights more easily with Einstein Discovery's story interface.
Commerce
Check our what’s new in Salesforce Order Management and B2B Commerce. Learn about Omnichannel Inventory.
Experience Cloud
Spring ’21 brings a fresh start for Community Cloud with a brand new name—Experience Cloud. As part of that refresh, we updated the tools you use to build your sites and made several terminology and documentation changes. The Build Your Own (LWR) template is now generally available and includes support for Salesforce CMS content. And we added enhancements to several Lightning components.
Salesforce CMS
Do more with your Salesforce CMS content than ever before. Deploy consistent content using content key, add it to the new Build Your Own (LWR) template for Experience Builder sites, and export it to other orgs and workspaces.
Mobile
Get more done in the Salesforce mobile app with new features like Mobile Home for iOS and natural language search on mobile. Mobile Publisher for Communities is now Mobile Publisher for Experience Cloud and comes with iPad support.
Salesforce Sustainability Cloud
Resolve issues with your carbon footprint record data with Data Gap Filling. Individually lock or unlock energy use records with Individual Locking Control.
Customization
Access prior record values and reduce automation time and maintenance costs with Salesforce Flow. Build recommendations and predictions confidently and easily with improvements to Einstein Recommendation Builder and Einstein Prediction Builder. Configure more flexible and better-performing Lightning pages in the Lightning App Builder.
Security and Identity
Simplify web session management with OAuth 2.0 updates. Manage My Domains more easily, and standardize your Salesforce URLs with enhanced domains. New datasets help you analyze usage across Salesforce in the Event Monitoring Analytics app. And Security Center offers more hands-on ways to view your security data.
Customer 360 Truth
Learn what’s new with Customer 360 Truth. Give your users more identity verification options and data unification to enable personalized interactions. And use one app to create policies to monitor multiple Salesforce orgs.
Deployment
To use Ant Migration Tool version 51.0, install Java version 11 or later.
Development
Whether you’re using Lightning components, Visualforce, Apex, or our APIs with your favorite programming language, these enhancements help you develop amazing applications, integrations, and packages for resale to other organizations.
Salesforce Anywhere
Say hello to the expanded Salesforce Anywhere, which now includes all the features you know and love from Quip for Customer 360. Learn about the latest updates to Salesforce Anywhere Beta features.
Pardot
Set up Pardot faster, maintain engagement data streams with First-Party Tracking, and enjoy enhanced functionality in email personalization, deliverability, and reporting. We improved clone actions too, so you can easily copy email content or new asset types associated to your campaigns.
Marketing
Marketing Cloud is the premier platform for delighting customers with 1:1 customer journeys. It enables you to build a single view of your customer, leveraging data from any source. Plan and optimize unique customer journeys based on your business objectives. Deliver personalized content across every channel and device at precisely the right time. Measure the impact of each interaction on your business so that you can optimize your approach in real time and deliver better results.
Release Updates
Salesforce periodically releases updates that improve the performance, logic, security, and usability of Salesforce, but that can affect your existing customizations. Find the Spring ’21 updates in the Release Updates node in Setup.
myTrailhead
Add your company’s product names to the Products list on myTrailhead and help your users pinpoint the content they’re looking for. Complete myTrailhead modules without leaving the Salesforce app thanks to In-App Learning with Trailhead.
Other Salesforce Products and Services
Legal Documentation
We made seasonal updates to Salesforce Legal Documents.

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