Field Service Scheduling

Calculate more accurate travel times with point-to-point predictive routing. Get optimization insights at a glance. Improve scheduling with criteria that match relevant service appointments to shifts.

Schedule Appointments During Shifts That Meet Your Criteria
Fine-tune shift scheduling for your team using filter criteria that match shifts to service appointments. After you set up your shift criteria, you can schedule appointments or use optimization to find the best schedule for your team and customers.
Get Smarter Travel Time Estimates with Point-to-Point Predictive Routing
Calculate travel times more precisely so that your workers spend less time driving and are more productive. Point-to-point predictive routing uses the exact service appointment location and considers time of day, so it’s more accurate than aerial routing or street-level routing. Point-to-point predictive routing is gradually replacing predictive travel (beta) and is available in all scheduling and optimization operations.
See Results with Improved Optimization Insights (Generally Available)
Learn at a glance how global or in-day optimization affects your Key Performance Indicators (KPIs). Optimization Insights, now generally available, shows metrics before and after optimizations, and a new component summarizes Health Check results. For better accuracy, utilization includes shifts as a source of worker availability.

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