The Salesforce Release Notes are moving! Check them out on Salesforce Help! This website will not be accessible after July 2021. Learn more.

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The Salesforce Release Notes are moving! Check them out on Salesforce Help! This website will not be accessible after July 2021. Learn more.

Search Spring ’21...

Salesforce Release Notes

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Salesforce Release Notes

Summer ’21
Spring ’21
Winter ’21
Summer ’20
Spring ’20
Winter ’20
Summer ’19
Spring ’19
Winter ’19
Summer ’18
Spring ’18
Winter ’18
Summer ’17
Spring ’17
Winter ’17
Summer ’16
Spring ’16
Winter ’16
Summer ’15
Spring ’15
Winter ’15
Summer ’14
Spring ’14

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Salesforce Release Notes

Summer ’21
Spring ’21
Winter ’21
Summer ’20
Spring ’20
Winter ’20
Summer ’19
Spring ’19
Winter ’19
Summer ’18
Spring ’18
Winter ’18
Summer ’17
Spring ’17
Winter ’17
Summer ’16
Spring ’16
Winter ’16
Summer ’15
Spring ’15
Winter ’15
Summer ’14
Spring ’14

Salesforce Release Notes

Summer ’21
Spring ’21
Winter ’21
Summer ’20
Spring ’20
Winter ’20
Summer ’19
Spring ’19
Winter ’19
Summer ’18
Spring ’18
Winter ’18
Summer ’17
Spring ’17
Winter ’17
Summer ’16
Spring ’16
Winter ’16
Summer ’15
Spring ’15
Winter ’15
Summer ’14
Spring ’14

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Home > Salesforce Spring ’21 Release Notes > Service > Einstein for Service >

Einstein Voice Wrap-Up

Help your agents capture call details quickly and easily with Einstein Voice Call Wrap-Up (pilot).

Complete Calls with Ease via Einstein Voice Wrap-Up (Pilot)
Einstein Voice Wrap-Up analyzes each customer conversation as it happens and suggests field updates based on past Service Cloud Voice calls. When support agents transfer or complete a call, Einstein helps them update field values in a snap.

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