No matches found
Try choosing different filters or resetting your filter selections.
Einstein Reply Recommendations
Get started with fewer chat transcripts and suggest replies to your
agents in one non-English language (pilot).
-
Enable Chat Agents to Respond in One of 16 Languages (Pilot)
Give your chat and messaging agents suggested responses that reflect where you do business. When you have a majority of 10,000 closed chat transcripts in a single supported non-English language, Einstein can recommend replies in that language. Supported languages are Arabic, Chinese-simplified, Chinese-traditional, English, French, German, Italian, Japanese, Korean, Dutch, Polish, Portuguese, Spanish, Thai, Turkish, or Russian. -
Start with Fewer Transcripts and Increase Replies
Get started with Einstein Reply Recommendations when your org has 1,000 usable English closed chat transcripts. Previously, to enable Einstein to build a model and suggest replies to your agents, you needed at least 10,000 transcripts. Einstein can produce an initial list of reply templates and later perform a one-time refresh of your list.