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Einstein Article Recommendations
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Improve Accuracy with Insights from the Model Scorecard
To recommend articles that can help agents close cases, Einstein requires lots of rich case and knowledge data to learn from. To help you understand your data and the effectiveness of your predictive model, Einstein produces a model scorecard. At a glance, you can learn where there are opportunities to refine your data and improve recommendations. -
Deliver Einstein Article Recommendations in Seven Languages (Generally Available)
When your business crosses borders, let Einstein recommend articles in a language that matches the customer’s inquiry. Article recommendations are now available in Dutch, French, German, Italian, Portuguese, and Spanish, in addition to English.