Help Customers as a Team
Where: This change applies to Salesforce Classic. Live Agent is available in Performance and Developer edition orgs that were created after June 14, 2012, and in Unlimited and Enterprise edition orgs with the Service Cloud. Chat conferencing is available using the Snap-in code snippet version 5.0 or later.
How: To turn on chat conferencing, identify the Live Agent configuration that you’re using with your Snap-in. Go to the Live Agent Configurations setup page in Salesforce Classic, and enable chat conferencing. To set a custom avatar, edit Custom Branding in the Live Agent settings for your Snap-in deployment.