Set Up Einstein Bots More Easily with Channel Settings in the Bot Builder

Are you confused when setting up your bot to work with LiveAgent? You’re not alone! We streamlined channel setup by moving it into the Bot Builder.

Where: This change applies to Lightning Experience and Salesforce Classic in Essentials, Enterprise, Performance, Unlimited, and Developer editions. Setup for Einstein Bots is available only in Lightning Experience.

Who: Einstein Bots is available to orgs with both Service Cloud and Live Agent user licenses. Each org is provided with 25 Einstein Bot conversations per month for each Live Agent user with an active subscription.

How: View available channels, add new channels, and deploy your bot quickly and easily in your bot’s Overview page. Channel settings on Overview page