Log Emails to People Who Aren’t Email Recipients from Outlook®

Previously, sales reps could log emails from Microsoft® Outlook to contacts, leads, and person accounts in Salesforce that matched an address in the To or CC fields in the email. Because an email can include important information, reps can now log messages to any people record, ensuring that pertinent information is recorded in Salesforce. Sales reps can search for other people using global search in the Gmail integration pane. Emails logged to other people records are included in the record’s activity timeline.

Where: This change applies to Lightning Experience and Salesforce Classic in Essentials, Group, Professional, Enterprise, Performance, Unlimited, and Developer editions.