Set Up Open CTI with Guided Experience

Use a guided flow to set up Open CTI. Select from a list of CTI partners and install the managed package from that partner with just a few clicks.

Where: This change applies to Lightning Experience in Essentials, Professional, Enterprise, Performance, Unlimited, and Developer editions with the Service Cloud.

How: On the Service Setup home page, select Voice Support Setup. If you don’t see it on the Service Setup home page, click View All, and then select Voice Support Setup.