Help Customers Get Answers Fast, and Lighten Your Support Load
Where: This change applies to Lightning communities accessed through Lightning Experience and Salesforce Classic in Essentials, Enterprise, Performance, Unlimited, and Developer editions.
Why: You can also configure the Suggestion Metrics properties on the button to collect data on the effectiveness of your suggestions. Use this information to identify gaps and fine-tune your knowledge base.
How: In Community Builder, place an Ask or Contact Support & Ask button on a page, and set its properties.