Customization: Einstein Next Best Action, Lightning Flow Builder, and Enhancements to Salesforce Connect

Make your org smarter with Einstein Next Best Action, now generally available. Build simpler and more streamlined flows with the new Flow Builder. Build and interact with connections to external data systems more easily with new tools, improvements to existing tools, and increased limits.

Einstein: Next Best Action and Prediction Builder
Leverage the power of Salesforce Einstein to recommend offers and actions to your customers and predict what happens next in your business.
Lightning Flow: Flow Builder, Process and Flow Templates, and External Object Support
We’re super excited to introduce Flow Builder! It replaces Cloud Flow Designer with an all-new interface that simplifies and streamlines the way you build flows in both Salesforce Classic and Lightning Experience. We also deliver pre-built business processes via templates that you can clone and customize! Want more? Well, now you can create a single process or flow that can look up, create, or update data that’s stored outside Salesforce!
Salesforce Connect: Increased Limits, Connection Validator, and More
We added some tools for building and interacting with connections to external data systems. We increased the Salesforce Connect default hourly limits per org for Odata callouts and new rows retrieved or created. Test and troubleshoot your external object connections using validator, a built-in diagnostic tool. To top it off, you’re getting an improved Odata 2.0 adapter.
Permission Set Groups: Group Permission Sets Based on User Tasks for Easier Assignment (Pilot)
Instead of assigning users multiple permission sets, you can combine them into a single permission set group based on the tasks that a user regularly performs. You can include the permission sets in other permission set groups, too. Updates in a permission set propagate to all permission set groups that include the permission set, giving users in the groups the aggregated permissions. ISV partners can package permission sets in groups and allow subscribers to extend the groups with their own local permission sets.
Lightning App Builder: Template Switching and New Components
Give any Lightning page a new template without creating a new page. Take advantage of new components to enhance your record pages and email application panes.
Data Protection and Privacy: More Granularity for Consent Preferences
Track data privacy preferences at a granular level using new objects and fields. New metadata fields help you classify customers’ sensitive data.
Globalization: New Languages and an Improved Right-to-Left Layout
We added 10 new platform languages, helping you connect with customers in India and South Africa. We also added enhanced support for right-to-left languages in Lightning Experience.
Sharing: Territory-Based Sharing and Improved Documentation
Enterprise Territory Management supports new sharing options. We also updated the Sharing Rules documentation in Salesforce Help, making it more concise and informative.
General Setup: Big Objects in Setup and App Default Home Pages
No longer restricted to the Metadata API, now you can create a big object right from Setup. Show users the home page that’s most relevant to them by assigning default home pages by app.

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