Take Advantage of Chat Conferencing for Snap-Ins

Use Snap-ins for your Live Agent chat conferences in Salesforce Classic. With chat conferencing, support agents can work together to solve your customers’ trickiest problems.

Where: This change applies to Lightning Experience and Salesforce Classic. Live Agent is available in Performance and Developer edition orgs that were created after June 14, 2012, and in Unlimited and Enterprise edition orgs with the Service Cloud.