Channels: Einstein Bots for SMS, Skills-Based Routing, and Contact Requests for Communities
We've enhanced your customers' favorite channels so that they can get
the support they need, when they need it. Deploy Einstein Bots on your SMS text messaging channel
to deflect cases and lower your customers’ wait times. Direct cases to the most skilled agent for
the job using Omni-Channel Skills-Based Routing. Let your customers say goodbye to long waits on
hold with Contact Requests for Communities.