Salesforce CMS supports B2B Commerce on Lightning Experience, which is now generally available. Add images and attachments to a CMS workspace in Salesforce CMS, and then include them with the products and categories in your store. Where:

Import content, such as images, news, documents, or custom content types, into a workspace in Salesforce CMS by uploading a .zip archive of JSON files. Transfer content from an external source or CMS or mass-import images from an external

We updated the name of the user permission that controls who can create Salesforce CMS workspaces and channels. The Manage CMS Workspaces and Channels user permission is now called Create CMS Workspaces and Channels. When enabled, the Create

Create a custom experience for your users with the new Personalization option in the CMS Collection component. Use it to determine which collection your user sees based on audience criteria. Where: This change applies to Lightning

Improve search engine results and help customers find the Salesforce CMS content they seek. Now you can add dynamic SEO values to the content detail pages of your Lightning community. Where: This change applies to Salesforce CMS with

We renamed Chatter in Apex to Connect in Apex to better reflect the nature of the methods in the ConnectApi namespace. Where: This change applies to Lightning Experience, Salesforce Classic, and all versions of the mobile app

Enjoy a cleaner view of important updates and alerts in one location. Ensure that your org stays up to date on all changes that affect its performance, security, and users. Review Important Org Changes with Release Updates (Beta)

It’s easier and more intuitive to create prompts and walkthroughs. To make way for walkthroughs, the user interface for authoring in-app guidance is now similar to other builder tools in Salesforce. Where: This change applies to Lightning

The docked prompt gets a makeover to further align with the look of Lightning Experience. This change doesn’t affect character count or functionality. Where: This change applies to Lightning Experience in Essentials, Group, Professional,

Save time and ensure that prompts appear on the right page for users. If you have a prompt that applies to multiple objects, clone the prompt and move it to a different page. Have an existing prompt that you want to move to a different page?

Despite your best effort at positioning a floating prompt, it could hide the very feature you’re highlighting. Now, if a prompt is blocking an area of the page, users can move it. Where: This change applies to Lightning Experience in

Stay up to date on the valuable in-app prompts, welcome mats, and popovers Salesforce shows admins and end users. Where: The availability of in-app content varies by feature. Why: Avoid duplicating information as you create your own prompts

Create a guided, step-by-step experience for your users inside the app with walkthroughs, the latest addition to In-App Guidance. If you subscribe to myTrailhead, show up to 500 walkthroughs to users. Onboarding, training, and feature adoption

New change set components are available. New and Changed Components for Change Sets The components available for a change set vary by edition. These components are now available for change sets.

The components available for a change set vary by edition. These components are now available for change sets. Bot Represents a definition of an Einstein Bot configuration that can have one or more

Focus more on the task at hand with collapsible bot dialog steps in the Map and Detail views. Train your bot faster with new bulk actions in Bot Training. Intent Extensions are now renamed Intent Sets to make it easier to navigate models. As

Let Einstein help you use past chat logs to identify new utterances. When you enter a phrase related to your intent, Einstein searches your chat logs for similar phrases that can be directly added to your model. Where: This change applies

Instantly connect your bot to the most popular messaging app in the US. With 40 million monthly active businesses and over a billion monthly active users, Facebook Messenger is now generally available as a channel for Einstein Bots. You can

Become a bot expert by learning about the best ways to build an intent model, migrate bot data between orgs, and report on bot conversations. Build bots based on tested best practices now included in Salesforce Help on handling the two types

Your bot just got smarter with new Natural Language Processing models that use deep learning to generate better insights and intent matching. Now you can retrain your bot with just one click. Where: This change applies to Lightning

Train your bot to speak to your customers with our multi-language enhancements. Einstein Bots now supports the following languages: English, Spanish, French, German, Italian, Portuguese. The following languages are in beta: Chinese Simplified,

Use skills-based routing with a bot to match your customers with an agent that has the skills required to complete the task. Skills let you define attributes that are important to your business, such as language ability, certifications, or

Give your agents recommendations for lookup fields. Einstein Case Classification already recommends and automates values for picklist and checkbox fields. Now, lookup fields are also supported. Where: This change applies to Salesforce

Einstein Case Classification now predicts lookup field values in addition to checkboxes and picklists. It’s now possible to identify cases whose field predictions didn’t meet the confidence threshold. Field recommendations have moved to a new

Same great recommendations, slightly different location. Update your Lightning Service Console layout to display Einstein Case Classification recommendations in the new Einstein Field Recommendations component. Where: This change applies to