Einstein Bots: Process Automation Flows, Improved Flexibility, and More Detailed Session Logs

Einstein Bots support your agents and delight your customers. Improve the usefulness of your bots by adding automated business processes, known as flows, to your dialogs. Analyze detailed session logs to smooth out the wrinkles and improve your bot’s interactions with customers. To give bots more flexibility, we renamed slots to variables, which no longer require an associated entity. And all Einstein Bot versions now share a single bot intent set.