Einstein Bots: Process Automation Flows, Improved Flexibility, and More Detailed Session Logs

Einstein Bots support your agents and delight your customers. Improve the usefulness of your bots by adding automated business processes, known as flows, to your dialogs. Analyze detailed session logs to smooth out the wrinkles and improve your bot’s interactions with customers. To give bots more flexibility, we renamed slots to variables, which no longer require an associated entity. And all Einstein Bot versions now share a single bot intent set.

Supercharge Your Bot with Autolaunched Flows—No Coding Required
Bring your automated processes to Einstein Bots. Call autolaunched flows from your bot dialogs. Open a case, update a contact, or trigger a journey, right in the chat conversation.
Analyze Einstein Bots Sessions Easily and More Deeply
Session logs record the details of your bot for a given session. Use the logs when building your bot to confirm the steps. And before you put your bot to work, event tracking helps you debug the interaction design.
Define Bot Question Elements Differently with Slots Renamed to Variables
For greater flexibility in how Einstein Bots gather, manage, and store data, slots are renamed variables and no longer require an associated entity. Don’t worry—you don’t have to update your current bots. For existing bots, we handle the change for you. For new bots, you use a slightly different process to create Question elements that gather customer data.
Train Bots More Easily with a Unified Intent Set Across All Bot Versions
All Einstein Bot versions now share a single bot intent set. To add customer inputs, you previously had to update the intents for each bot version. Now with unified intents, each bot version learns from the unified intent set. If you currently have multiple bot versions, we moved them into standalone bots. New versions share an intent set.
Build Intents Quickly by Adding Customer Inputs with the Data Loader
If you use dialog intents to understand what your customers want, you need at least 150 inputs to build an effective intent model. Adding all these customer inputs manually is tedious and time consuming. One way to add customer inputs more quickly is with the Data Loader.
Understand Your Customers More Quickly—Einstein Bots Support Literal Matches
It takes effort to identify all the different ways customers ask for help. You expect your bot to understand every variation that you add to your dialog intents. With literal matching, your Einstein bot looks for an exact match for what the customer types in chat. If the bot finds the precise customer input in a dialog intent, it launches the corresponding dialog.

No matches found