Lightning Components in Community Builder: Filtered Search, Topics on Records, Guest User
Access to Flows
Enjoy new Lightning components for use in communities, as well as
enhancements to already existing ones. Filter search results, use threaded discussions, let users
add topics to records, and give community guest users access to flows.
Filter Search Results in Communities
Give your community and portal users the opportunity to refine their searches. Users in a community can now filter their search results for the following objects: accounts, knowledge articles, cases, contacts, dashboards, files, leads, opportunities, people, and tasks.
Enjoy the Give and Take of Discussions in Your Feed
When you talk to people, it’s rarely like a feed, where one person asks a question and everyone else answers. In real life, when one person asks a question, someone answers, and then there's a reply to that answer, and a reply to that reply. Now you can experience this lively flow in your communities with threaded discussions.
Allow Guest Users to Access Flows
Guest users can now access flows through your public community pages. With flows, you can guide your users through the registration process while learning more about them, allowing you to provide the best community experience possible.
Block Deletion of Threads in Communities
To prevent loss of important content, orgs created after Winter ’19 block the deletion of any feed item that has something nested under it. For example, when a question has an answer or a comment has a reply, deletion of the question or comment is blocked.
Let Users Add Topics to Records
Let your community members assign topics to records to organize them by common themes. Your community members can use topics to track what they’re seeing in the field and discussing with their customers.
Do More with Topics from the List View
View your community’s topics in one place, and sort them by name, description, or type. Quickly see whether your topic is featured, navigational, content, or any combination of types. Click a topic name to go to the topic detail page in your community.
Display Related Lists with More Precision
Add the new Related List - Single component to an object page to specify which related list to display. Rather than use the Related Records List component, which displays all related lists of all kinds, the new components provides a more targeted experience. For instance, you can show just the related open cases for a particular account. In addition, both components have a new layout option for narrower displays, such as sidebars and mobile, for better usability.
Suggest Actions and Offers to Community Members (Pilot)
Add the new Suggested Actions component to run a strategy that determines which propositions to display to your Lightning community members. Propositions, or suggestions, can serve any purpose, such as providing a common action or a special offer. When creating a strategy, you can determine the conditions for displaying a given proposition. This component is available as part of the Einstein Next Best Action pilot.
Customize Actions on the User Profile Component
Action buttons on the User Profile component are now customizable. The Edit, Follow, Freeze, Message, and Give Badge actions are now optional, so you can keep them all in a discreet dropdown or choose to show only certain actions on your profiles.
Use More Snap-Ins Chat Features in Your Community
You don’t have to choose between the benefits of including chat in your communities and powerful chat features. Take your snippet-only settings to your communities’ snap-ins in the Snap-ins Chat component. Add features like extra pre-chat and direct-to-button routing. Automated invitations are still unavailable for Community snap-ins. The snippet settings in the resource file are a little different than the settings you use in the code snippet. Refer to the Snap-Ins for Web Developer Guide for details.
Allow Field Service Dispatching from Lightning Communities
Embed the Field Service Lightning dispatcher console in your Lightning community and give your contractors the ability to manage dispatching for their team. A new permission set in the Field Service Lightning managed package lets you hand over the dispatching reins to trusted contractor managers.
Save Time with New Global Actions for Communities
We’ve added two new case global actions, each designed for a specific user type. When you configure your Contact Support Form component, you now see separate case global actions: one for authenticated users and one for guest users.