Protect Health Cloud Data with Platform Encryption

If you work with patient data, we know you’re careful about keeping that data safe. When you use Platform Encryption, you can add an extra layer of protection to patient data stored in a wide range of fields and objects in the Health Insurance and Utilization Management data models. Both data models are generally available in Spring ‘18.

Where: These changes apply to Lightning Experience, Salesforce Classic, and all versions of the Salesforce app in Professional, Performance, and Unlimited editions.

Why: You can now encrypt these fields.

Care Request

  • Member First Name
  • Member Last Name
  • Member Identification Number
  • Member Group Number
  • Facility Record Number
  • Admission Notes
  • First Reviewer Notes
  • Medical Director Notes
  • Resolution Notes
  • Root Cause Notes
  • Disposition Notes

Care Request Drug

  • Prescription Number

Coverage Benefit

  • Copay Notes
  • Deductible Notes
  • Coinsurance Notes
  • Out-of-Pocket Notes
  • Lifetime Maximum Notes
  • Benefit Notes
  • Source System Identifier

Coverage Benefit Item

  • Service Type Code
  • Service Type
  • Notes
  • Coverage Level
  • Source System Identifier

Member Plan

  • Member Number
  • Group Number
  • Issuer Number
  • Affiliation
  • Primary Care Physician
  • Source System Identifier

Purchaser Plan

  • Plan Number
  • Service Type
  • Source System
  • Source System Identifier

Purchaser Plan Association

  • Purchaser Plan Association ID
  • Status
  • Source System
  • Source System Identifier


Deterministic encryption is not available for long text fields. This includes any field with “Notes” in its name.