Service: Big Changes to CTI, More Features for Field Service

If you use CTI (computer-telephony integration), listen up! We’re retiring Desktop CTI in Spring ’17, so you’ve got only one more release to migrate to Open CTI. (On the bright side, Open CTI now works in Lightning Experience.) Expertly manage your field service operations with a host of new Field Service Lightning features. And Instagram joins Twitter and Facebook in the lively land of Social Customer Service.