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Customization: Einstein Prediction Builder, Einstein Next Best Action, and Flow Enhancements
Make sure your data leads to quality predictions and be more precise with filter
conditions in Einstein Prediction Builder. Get better recommendations and predictions with
Einstein Next Best Action. Build flows more easily with a more robust Flow Builder and a
host of new features.
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Einstein Prediction Builder
Use Data Checker to assess the quantity and quality of your data to ensure a successful prediction. Customize your condition logic so your prediction is based on the records you specify. -
Einstein Next Best Action: Easier Expressions, Dynamic Delivery and Enhancements for Recommendations, and Packaging for Strategies and Recommendations
Create expressions for filtering recommendations in simple or advanced mode. Connect to an external datasource to quickly create recommendations that can be generated dynamically for large numbers of items. Enhance recommendations with real-time updates and AI-driven prediction scores. Package Next Best Action strategies for distribution across multiple internal orgs or to customers. -
Lightning Flow: Enhanced Flow Builder Experience, Standard Flows, and Simplified Data Integration with Apex Types
Build flows faster with features like Undo and Redo, get standard flows with certain Salesforce features, and simplify your data integration with Apex types for flows. -
Lightning App Builder: New Record Page Template, Plus New and Enhanced Components
Create record pages similar to Salesforce Classic with a new record page template. The updated Einstein Analytics Dashboard component improves usability, and the new Quip Notifications and Email Tracking - Individual Receipt components help users stay productive. -
Salesforce Connect: External Change Data Capture, External Object Picklists, External Object Reporting, and Named Credential Authentication Protocols
Track changes made to data stored outside your Salesforce org with External Change Data Capture. Your external objects are improved with picklist fields and more records evaluated when reporting. Build simpler, secure access to more external data sources than before with extra authentication protocols for named credentials. -
Data Protection and Privacy: New Consent Management Objects and Data Classification Improvements
Use the new authorization form objects to track and store your customers’ consent. Additional features make it easier to classify customers’ sensitive data at the field level. -
Objects and Fields: Prediction Fields in Formulas, Increased Hard Limit for Custom Objects, and Improved Deleted Fields Information
Use Einstein Prediction Builder values in formulas, install more custom objects, and see more information on the Deleted Fields detail page. -
Sharing: Enhancements to External Org-Wide Defaults
We improved external org-wide defaults to help you better secure your data. Custom objects have stricter default external access settings, and we enabled external org-wide defaults in all orgs with communities or portals. -
Globalization: Enhanced Right-to-Left Layout in Beta, New Locale Formats in Pilot, and 3 New Platform Languages
Enjoy a better layout for right-to-left languages, and check out new and improved formats for international dates and times. Plus, we added Burmese and two languages for our customers in New Zealand. -
AppExchange: Find the Right Salesforce Consultant for Your Project
New tools and features on AppExchange make it easier to find Salesforce consultants whose qualifications match your company’s needs. The Consultant Finder gathers your project requirements using simple questions and then recommends the most relevant consultants. New listing components let you quickly understand a consultant’s areas of expertise, geographic focus, and achievements. -
General Setup: Custom Object Creator, Actions Categorized in Flows, Streamlined Quip Processes, and Big Object Enhancements
Create a custom object more efficiently by importing all its data from a spreadsheet. In flows, we categorized invocable actions and quick actions so that they’re easier to find. Connect and add users to Quip more quickly with fewer clicks. Increased index lengths and specialized field types make it more efficient to work with big objects.