Service: Einstein Case Classification, Lightning Knowledge Migration Tool, and Preventive Maintenance Improvements

Help your agents work faster and smarter with Einstein Case Classification, which recommends field values on new cases based on past data. Check out enhancements to Einstein Bots, including support for your SMS text messaging channel. Transition your Salesforce Classic knowledge base with the help of the Lightning Knowledge Migration Tool. Simplify preventive maintenance tracking for field service by grouping all of a maintenance plan’s assets into one work order, with each asset linked to a work order line item. And enjoy new Lightning Experience support for case management tools.