Return Bounced Emails to Senders as Attached Files

Help reps keep track of emails that aren’t delivered by returning bounced messages to them. When an email bounces, it is now sent as an email attachment to the sender’s email address. Returning bounced emails as attachments complies with security measures that help to protect against fraudulent emails.

Where: This change applies to Lightning Experience and Salesforce Classic in Essentials, Professional, Enterprise, Performance, Unlimited, and Developer editions.

How: To return bounced emails as attachments, from Setup, enter Deliverability in the Quick Find box, and then select Deliverability. Under Bounce Management, activate bounce management, and select Return bounced emails to sender.