Level-Up Member Engagement with Missions

Game mechanics, such as using badges, are a great way to get your users involved in your community. However, assigning badges manually can be time consuming. Instead, use the Missions feature to assign badges automatically. Community managers have their say in what action earns a badge and when it can be awarded, and then Missions takes care of the rest. And members can see which badges they haven’t yet earned, inspiring action.

Where: This change applies to Lightning communities accessed through Lightning Experience and Salesforce Classic in Enterprise, Performance, Unlimited, and Developer editions.

How: You can create missions based on the following actions:

  • Update a profile picture
  • Create posts or ask questions
  • Comment on posts or answer questions
  • Give and receive likes
  • Receive a best answer, or mark an answer as being a best answer

For example, you could create a mission that gives users a badge when they post for the 100th time.

New mission modal.

Members are notified when they receive a badge and can see it on their profile page. Choosing See All on the badges card opens a page that displays all the user’s badges, both earned and unearned.