Updated Salesforce App Requirements

Salesforce is available on many popular mobile platforms. Salesforce is revising the requirements for using Salesforce for Android, Salesforce for iOS, and Salesforce mobile web. Learn about the mobile platform requirements and the devices that we use for feature and performance testing as we continue improving the Salesforce experience.

Mobile Platform Requirements

Users can run Salesforce on mobile devices that meet these mobile platform requirements.

Operating System and Version Requirements

Mobile Browser Requirements*

Android 5.0 or later Google Chrome on Android
iOS 11.3 or later Apple Safari on iOS

* The latest mobile browser version is required. Mobile browser requirements apply to Salesforce mobile web only.

To allow for innovation and to keep Salesforce current in the rapidly evolving mobile market, minimum platform requirements are subject to change at the sole discretion of Salesforce, with or without advance notice.

Mobile Devices Used for Salesforce Testing

Salesforce performs automated and manual testing of the Salesforce for iOS and Android and Salesforce mobile web on a select set of mobile devices. For the Summer ’18 release, this is the list of devices used for testing.

Platform Phones Tablets
Android
  • Google Pixel 3 / Pixel 3 XL
  • Google Pixel 2 / Pixel 2 XL
  • Google Pixel / Pixel XL
  • Google Nexus 6P
  • Samsung Galaxy S9
  • Samsung Galaxy S8
  • Samsung Galaxy S7
  • Samsung Galaxy S6
  • Samsung Galaxy S5
  • Samsung Galaxy Note 5
  • Samsung Galaxy Note 4
  • Samsung Tab A 9.7
  • Samsung Tab A 8.0
iOS
  • iPhone XS / XS Max
  • iPhone XR
  • iPhone X
  • iPhone 8 / 8 Plus
  • iPhone 7 / 7 Plus
  • iPhone 6S / 6S Plus
  • iPhone 6 / 6 Plus
  • iPhone 5S
  • iPhone SE
  • iPad Pro 12.9” (2nd Generation)
  • iPad Pro 12.9”
  • iPad Pro 9.7”
  • iPad 2017 (5th Generation)
  • iPad Air 2
  • iPad Mini 4

Customers aren’t blocked from using Salesforce on untested devices that meet current platform requirements. Salesforce may not be able to replicate some issues for customers using Salesforce on untested devices on due to manufacturer-specific customizations.

To allow for innovation and to keep Salesforce current in the rapidly evolving mobile market, the list of Salesforce-tested devices is subject to change at the sole discretion of Salesforce, with or without advance notice.

Salesforce Updates

Customers whose devices meet current minimum platform requirements are eligible to receive Salesforce feature updates and fixes.

Our goal is to release Salesforce mobile feature and functionality updates to coincide with each Salesforce major release. This information is provided to help with your release planning, but is subject to change at Salesforce’s discretion.

Salesforce Mobile Web
Enhanced features and functionality are automatically available with each Salesforce major release.
Salesforce for Android and iOS
Enhanced features and functionality are provided in major version updates. We aim to release a new major version of Salesforce for Android and Salesforce for iOS after the completion of each Salesforce major release to all production instances. The timeframe in which a new major version is released varies and can be impacted by factors outside of Saleforce’s control, including new requirements from Apple or Google or changes to the iOS or Android operating systems.
Customers can install new major and bug fix versions from the App Store and Google Play as long as their mobile devices meet Salesforce’s current minimum mobile operating system requirements. If a device is running an older operating system, updated versions of Salesforce don’t appear in the app stores.

Customer Support Services for Salesforce

Salesforce Customer Support uses commercially reasonable efforts to troubleshoot issues with Salesforce, provided:

  • A user’s device meets current minimum platform requirements
  • Salesforce for Android and iOS users have the most recent version installed

When customers run Salesforce on Salesforce-tested devices, it’s more efficient for us to troubleshoot issues. For customers using untested devices, even those meeting minimum platform requirements, we might not be able to replicate some issues due to device manufacturer–specific customizations.

Running Salesforce on older devices or devices with low computation and memory capabilities can adversely impact performance, as compared to performance on Salesforce-tested devices.