IoT Insights Card: Show Your Salesforce IoT Data in Field Service Lightning (Android)
Where: This change applies to Field Service Lightning for Android in Enterprise, Performance, Unlimited, and Developer editions.
When: Version 5.0 is available for download on Google Play in January, 2019.
Why: With IoT Insights in Field Service Lightning, mobile workers can now access valuable IoT data for customers’ connected devices from anywhere. By having access to valuable diagnostic data , a field service technician can more quickly analyze and solve customer issues while on-site.
How: To enable IoT Insights in Field Service Lightning for mobile:
- From Setup, enter Connected Apps in the Quick Find box, then select Manage Connected Apps.
- Click Edit next to Salesforce Field Service for Android.
- Confirm that ENABLED_IOT is set to TRUE, or click Edit and change the attribute to TRUE.
- Click Save.