IoT Insights Card: Show Your Salesforce IoT Data in Field Service Lightning (Android)

Give your field service users new data about your connected product wherever they are with Salesforce IoT Insights in Field Service Lightning for Android.

Where: This change applies to Field Service Lightning for Android in Enterprise, Performance, Unlimited, and Developer editions.

When: Version 5.0 is available for download on Google Play in January, 2019.

Why: With IoT Insights in Field Service Lightning, mobile workers can now access valuable IoT data for customers’ connected devices from anywhere. By having access to valuable diagnostic data , a field service technician can more quickly analyze and solve customer issues while on-site.

Image of IoT Insights on Field Service for mobile Android screen

How: To enable IoT Insights in Field Service Lightning for mobile:

  1. From Setup, enter Connected Apps in the Quick Find box, then select Manage Connected Apps.
  2. Click Edit next to Salesforce Field Service for Android.
  3. Confirm that ENABLED_IOT is set to TRUE, or click Edit and change the attribute to TRUE.
  4. Click Save.