Salesforce Essentials: Combined Sales and Service, In-App Help, Updates to User Management and Setup Flows
Sales Essentials and Service Essentials are combined under one product—Salesforce Essentials. Use in-app help to find resources without leaving Salesforce. Add and reduce user licenses to make sure that you have the right number for your team, and manage your users in the redesigned Users page in Setup. Use the new Voice Support setup flow to integrate a third-party voice support system with Salesforce, and learn more about leads and opportunities in the Sales Stages setup flow.