Channels: Einstein Bots for SMS, Skills-Based Routing, and Contact Requests for Communities

We've enhanced your customers' favorite channels so that they can get the support they need, when they need it. Deploy Einstein Bots on your SMS text messaging channel to deflect cases and lower your customers’ wait times. Direct cases to the most skilled agent for the job using Omni-Channel Skills-Based Routing. Let your customers say goodbye to long waits on hold with Contact Requests for Communities.