It's Time to Update Your Pre-Winter ’16 Template

Effective Spring ’17, we no longer support Koa, Kokua, or Customer Service (Napili) template versions that are earlier than Winter ’16 (October 2015).


If your community uses a pre-Winter ’16 template and you don’t update it now, members lose access to your site in the Spring ’17 release.

In addition to maintaining member access to your community, by updating right away, you benefit from:
  • Continued assistance from Salesforce Customer Support
  • The latest Community Builder and template features, such as new Lightning components, page creation, and custom layouts
The impact of updating your template depends on the version.
Template Type and Version What to Expect When Updating to Spring ’17
Pre-Winter ’16 Koa, Kokua, or Customer Service (Napili) Most component customizations and properties are overwritten. However:
  • For Koa and Kokua, general settings, such as Category Group Name, Top-Level Category, and Company Name, carry over.
  • For Customer Service (Napili), topic definitions carry over.

Most branding properties defined using the Branding Editor in Community Builder are maintained. However, sometimes your community’s colors are reset to the default value. After you update the template, check the branding properties and update the ones that were reset.

Winter ’16 (October 2015) Koa, Kokua, or Customer Service (Napili)
  • Your customizations are maintained for all pages, except login pages.
  • Login pages retain branding, but lose custom code or component customizations.


If your community uses the Winter ’16 (October 2015) version of Koa, Kokua, or Customer Service (Napili), it’s a good idea to update your template version now. The Winter ’16 template uses the Lightning platform and Lightning components in all pages except the Login pages. Support for Winter ’16 will be discontinued in a future release.